Lock Troubleshooting
Issues encountered include:
Lock unresponsive
LED not turning on, and Cap Sense not responding
Battery may be drained. Charge the lock
Issue
Unable to Lock Bicycle
No LED activity LED color incorrect Not charging (magnetic port) Not charging (HV cable) No audio tones No siren Lock not responsive
Can’t connect via App/Bluetooth
Lock jambing tone while moving
Auto-lock not working No GPS data
No cellular connection
Security chain Unexpected beeping
Lock shackle pin jambed
Battery low Fatal error Bad connection or faulty equipment Bad connection or faulty equipment Check device settings Check device settings
Charge battery | Reset Lock – Press and hold multifunction button for 10 seconds
Charge battery | Reset Lock – Press and hold multifunction button for 10 seconds Return Lock for replacement or repair | Request RMA from LINKA support Re-seat cables | Try alternative power source. | Request RMA from LINKA support Re-seat cables | Try alternative power source. | Request RMA from LINKA support Contact Fleet Administrator. | Request RMA from LINKA support
Contact Fleet Administrator. | Request RMA from LINKA support
Charge battery | Press and hold multifunction button for 10 seconds to reset device | Request RMA from support
Possible Cause
Battery low not Contact LINKA support | Request RMA.
Charge Lock | Press and hold multifunction button for 10 seconds to reset device
Firmware out of date
Update firmware | Lock and then unlock the device
Check settings | Move device to a more open location (allow 10 minutes for GNSS fix) | Charge battery | update firmware | Request RMA from LINKA support
Charge battery | Check signal | Charge location | Update firmware | Check settings with Fleet Admin | Deactivate Airplane Mode | Contact LINKA Support regarding LINKA Sim Card
Signal blocked, low battery, out of date firmware, airplane mode is active. Note: GPS does not work well inside buildings.
Low battery | Poor cellular signal | Firmware issue | Incorrect Settings | Airplane mode is active | Issue with regional differences in cellular service
Wet Lock terminal | Damaged connector | Out of date firmware
System jambed | Out of date firmware
Jambed multifunction button | Low charge | Out of date firmware
Obstruction detected | Debris in lock mechanism
chain Dry connectors and terminals | Update Firmware Unable to release TetherSense® Twist connector to release a tight fit | Update firmware | Request RMA from LINKA support
TetherSense® Security not locking
Clean Multi-function button | Charge device | Update Firmware Check shackle is unobstructed | Add small amount of lubricant to Shackle pin (not WD40)
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